Thank you for choosing Rugus for your cap purchases. We are dedicated to ensuring your satisfaction, and to make your return and refund experience as smooth as possible, we’ve outlined the following guidelines:
30-Day Return Policy
At Rugus, we offer a 30-day return period, allowing you to request a return within 30 days of receiving your caps. To be eligible for a return, the product must be in new, unused condition, with all original tags and packaging intact.
How to Initiate a Return
To start a return, please contact us via email at support@rugus.shop. Our team will provide you with a return authorization and detailed instructions for sending the item back to us. Please note that returns without prior approval will not be accepted.
Return Shipping Labels
- For Defective Products: We will provide a prepaid return label.
- For Non-Defective Returns (Customer Remorse): Customers are responsible for return shipping costs.
Return Period
You have 30 days from the date of receiving your caps to initiate a return.
Product Condition for Returns
We accept returns for products that are in new, unused condition, with all original tags and packaging.
Restocking Fees
Rugus does not charge any restocking fees for returns.
Return Shipping Costs
- For Defective Products:Rugus covers the cost of return shipping.
- For Non-Defective Returns (Customer Remorse): The customer is responsible for return shipping costs.
Damaged, Incorrect, or Defective Products
Please inspect your caps carefully upon receiving them. If you notice any damage, inaccuracies, or defects, notify us promptly via email at support@rugus.shop. We will work with you to resolve the issue quickly.
Exchanges
We offer exchanges for damaged, incorrect, or defective items. If you need to exchange a product, please contact us for assistance.
Restoration Fees
No restoration fees will be applied to your returns.
Refunds
Once we receive and inspect your returned caps, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please note that the timing of the refund depends on your bank or credit card issuer’s policies.
CONTACT INFORMATION:
Trade name: Rugus
Phone number: +358 45 73999094
Email: support@rugus.shop
Physical address: Ernst-Thälmann-Straße 15, Flat 1, 99817 Eisenach, Germany